Privacy Policy

Introduction

Welcome to Colliseum. We operate a ticketing platform that connects fans with live events. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase tickets through our service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

Information We Collect

We collect information you provide directly to us, including:

• Account information — name, email address, and password when you register.
• Transaction information — billing address, payment method details (processed by our payment provider), and order history.
• Communication data — messages you send us via support channels.

We also automatically collect certain technical data when you use our service, such as IP address, browser type, device identifiers, pages visited, and referring URLs.

How We Use Information

We use the information we collect to:

• Process ticket purchases and send order confirmations.
• Create and manage your account.
• Send transactional emails (e.g. e-tickets, event reminders, and booking updates).
• Respond to your questions and provide customer support.
• Detect and prevent fraudulent transactions and other illegal activity.
• Improve the platform through analytics and usage data.
• Send promotional communications where you have opted in to receive them.

Cookies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device.

• Essential cookies — required for authentication and core site functionality.
• Analytics cookies — help us understand how visitors interact with the site (e.g. pages viewed, time spent).
• Preference cookies — remember settings such as language or region.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features may not function properly without cookies.

Third-Party Services

We share information with third parties only as necessary to operate our platform:

• Payment processors — handle payment card data on our behalf under PCI-DSS compliance. We do not store full card numbers.
• Authentication providers — we use Auth0 to manage sign-in and identity securely.
• Analytics providers — aggregate, anonymised usage data may be processed by analytics services.
• Email services — transactional and marketing emails are delivered via a third-party email service provider.

We do not sell your personal information to third parties for their own marketing purposes.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. Transaction records are kept for a minimum of seven years to comply with financial and legal obligations. You may request deletion of your account and associated personal data at any time (see Your Rights below); however, certain records may be retained where required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request erasure of your personal data (subject to legal retention requirements).
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing of your data for direct marketing.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out to our privacy team:

We aim to respond to all privacy-related enquiries within 30 days.